Glenbrook West Apartments

The property has no maintenance team. My dishwasher has been broken for 2 months and no one has even looked at it to find out how it's broken. A replacement is obviously out of the question. The front office gave a specific date, but that was a lie.

The townhouses are terrible. So expensive, and for what? Thin walls so you can hear the neighbors all the time. Appliances break and they never get fixed. The property management team never tells residents when they need access for the mandatory fire inspections or filter replacements. If it wasn't required by law to do the fire inspections & filter replacements, they wouldn't do them. They can't even take care of minor maintenance fixes. The team is totally useless.

These apartments & townhomes are cheaply made, but expensive to live in. The rent price does not match quality.
Super loud outside and inside. The noise is inescapable because cheap quality materials. Stuff breaks all the time, but the management team doesn't fix anything. They cancel work requests and ignore tenants problems.

These apartments were made so cheaply. The lack of consideration for the tenants is also shown in the property management style. For example, they never give you the right day and time when they need access to the apartments for fire inspection, maintenance, filter replacements which means you can never plan on when to secure your pets. It's very disruptive when working from home, and so is the constant noise from neighbors.

The property management is extremely incompetent. Every single tenant has been threatened that their rental rate will increase without justification in a mass email blast. The response from the tenants was understandable concerned, but the property management never apologized for this error and was really rude when us tenants asked for clarification.