6/30/23
Could have been a great place to live...
The Rosemont Brookhaven could be a wonderful place to live if management actually cared about the residents living in it. Our apartment flooded three times from our AC unit which we were told by the maintenance crew it was one of the oldest in the complex and needed to be updated. The first two times they lifted the carpets and put fans underneath. I had to fight to get them to replace the carpet. Then we had a flood coming through our ceiling from the apartment above us and we had a huge crack... in the ceiling that we had asked then to fix multiple times and no one ever came to fix it which resulted in mold. Let's see what other issues we had, we upgraded our apartment since we had the flood, this was the only way to get rid of the carpets. They took out old lighting fixtures in the ceiling and never came back to patch up the holes in the ceiling from the previous fixtures. Since they took the carpet out they put down a "linoleum wood" on the floor. Where the molding was ripped up they glued the linoleum down and never replaced the molding in some areas so all you saw was brown glue. I had reached out to Lauren and she said we had to call the contractor to get them to come back... Seems odd when that's their job isn't it? So we called the contractor multiple times and left messages and they never returned our calls. That was also never fixed. Finally we decided to not renew our lease, and we get a bill in the mail for $500 for damages to our blinds (we have a cat) and we couldn't find the gym key, and a piece of the rug in the bedroom which by the way was not replaced after the 2nd flood, needed to be patched up. Totally fine paying for the blinds and the keys, but seriously? So I reached out to Lauren, never get an answer from her or upper management, and what happens? They send the bill right to collections. I've never delt with any company that cares so poorly about the residents. Good luck to the next person they move into our old apartment because I guarantee they just put a bandaid on everything instead of fixing the real issues.
Review from Apartments.com
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