12/1/23
RUN
Regrettably, my two-year experience at this apartment complex has been disappointing, particularly due to the subpar property management. Despite assurances that the units are thoroughly inspected before move-in, my apartment was in unsatisfactory condition. The management's responses to queries are marked by uncertainty, and communication is often unclear.
The ‘gated community' proved to be a false claim when my car was stolen, highlighting lax security measures. The gates, initially left... unlocked during the incident, were sporadically secured, and obtaining surveillance footage was impossible due to nonexistent cameras around the property.
Renewing the lease presented another issue as we never received the necessary paperwork or notifications. Consequently, we were automatically subjected to a market rate increase without prior notice. The resolution process for this matter was cumbersome, with only one helpful staff member.
In summary, I would caution anyone considering this complex; the property management is unreliable, and security measures are lacking. Communication and transparency need improvement. I hope this review aids in your decision-making process.
Review from Apartments.com
2 People Found This Helpful
Property Manager at Inverness Cliffs responded to this review
Hi,
We value your feedback and deeply regret any inconvenience you experienced during your stay. We are grateful for the chance to make improvements.
Property Condition and Inspections: Our enhanced inspection protocols now ensure that each unit... adheres to the highest standards from the outset, promising an improved living experience from the start.
Management Response and Communication: With a revamped management team and comprehensive training, we've bolstered our communication to address all resident inquiries swiftly and effectively.
Security Measures: Our security enhancements include the installation of advanced 4K tag reader cameras at the property's entrance, amenity areas, and both gyms, along with a new controlled access gate system, providing strong security measures. While absolute immunity to crime is unattainable, our proactive stance allows for immediate action if an incident occurs.
Lease Renewal Process: The lease renewal process has been refined for efficiency, ensuring residents receive timely notifications and clear paperwork, which helps avoid unexpected rate changes.
Sincerely,
Your Management Team at Inverness Cliffs