Hawthorne at Lily Flagg Apartments

Close to everything and maintenance is extremely quick. I have thoroughly enjoyed my time here!

Extremely uneducated and unprofessional office staff AND management even. Roaches, ants, spiders everywhere! Power constantly going out any time more than one appliance is running, AC out within first month here, car towed without ANY notice to the point I was calling local police thinking my car was stolen, office opening 2-3 hours late on multiple occasions, NOBODY answering phones during business hours, and the list goes on. Save your money and go somewhere you will be treated with respect... and have a safe home. Read More

Pam is very nice made us feel like family. The neighbors are also friendly. I made a maintenance request Saturday night and maintenance came the next day !! He was professional
and nice as well.

I stayed here at Hawthorne for two and a half years while I was finishing out my degree at UAH. This was my first apartment alone, so this was a helpful learning process. There were a lot of things this place did right - leasing office was (for the most part) usually very nice and helpful. Anytime I had a question, they were kind and handled my issues with respect and courtesy. Maintenance was quick and attentive and usually solved my issue on the first visit. I felt safe in my apartment as a... single female, which I think speaks a lot considering this is not a gated community. However, there were so many things that they got wrong and really irritated me over time. When I moved in, I was told a certain area was overflow parking, ergo, we could park there without any issue. After having lived there for two years, I come out one day to a tow sticker on my car and the leasing office telling me they called me and knocked on my door (neither of which was true) to tell me to move my car. When I complained about this and why now of all times, we can no longer park there, they said it was a result of the trash collectors begin unable to access the dumpster. Yet they were able to for two years prior? The office also tried to charge me nearly $200 after moving out for carpet replacement, and it took three separate calls to sort out that I had told them when I moved in there was already existing carpet damage. Parking after 4:30 PM was an absolute nightmare for the lot I was in of the complex, though I can't speak to the rest of the place. I did see pests in my apartment from time to time, but whenever I requested for pest control to spray inside my apartment, the issue was remedied immediately. The amenities were pretty decent - it was nice to have available to me tennis courts, a package facility, two different swimming pools, an outdoor bonfire and grilling area, as well as laundry facilities given I don't own my own washer and dryer. All in all, this place wasn't bad at all. It's a bit far from campus if you're a student, but it's in a safe area and generally well maintained, just understand there may be issues arising every now and then that will be irritating. Read More

There is so much for the residents here. Brand new fitness center and playgrounds. The new manager is fantastic and so friendly. This a great experience.