The Reserve Apartments

We we’re told by the apartment complex that if we we’re denied for any reason the only fee that was non refundable was the application fee. They refused to refund the admin fee.

We chose this apartment community because of its location, with easy access to the East Chase area. Have been in the apartment now three weeks and maintenance has yet to come and fix a broken dishwasher. On my move-in form I indicated it was not working and it has yet to get fixed. Totally unacceptable and very unprofessional. With the amount of money it cost to live here, you shouldn’t have appliances that don’t work.

The only good thing about this place is maintenance is fast, that's it. The rent money is too high for what you get living here and it's not worth it. Nice staffs but never in office, the manager is rude. For how much it's worth, the security on the gates are unsafe since it's recently been broken and still hasn't been fixed for about two weeks. Even if the gates did work, it is always open either way so there's no point. On top of that, the courtesy officer is never working since apparently the... person doesn't work full time so a lot of times I can't sleep whenever I want to and have to wait until neighbor is quiet. She's really nice, but unreliable and doesn't come back to you until after an hour or so. It is not worth the money AT ALL. I'm always flexible with how I'm living and always give places a benefit of the doubt but for this price and what I get, it's so ridiculous. If I can move out this instant, I would. Don't come here. You can find a better place for way cheaper price. Read More

The office staff is rarely in the office so you spend time going back and forth trying to catch them. The neighborhood feels unsafe at night. Also, the gate is always open because it’s broken apparently. The apartment itself is fine. I’d rather live somewhere else.

This apartment has some really bad management issues with office staff. Move out is the time they try to recoup any money possible from tenants. There is always a reason they need to come in your apartment. Also, the area feels very unsafe at night. Please spend your time looking at other apartments in the area.