Grand Reserve at Pelham Apartments

The grand reserve used to be luxury apartments, but under the newer management it sucks. The staff are less than helpful when you try to reach out to them. They don’t keep it tidy like the old management. They keep adding fees without explanations. I would give 0 stars if I could. Such a shame when it used to be so nice.

We have just recently decided to move into an apartment. These are beautiful! Grounds are beautiful and the Gym top notch for an apartment. The staff seem so friendly and accommodating. The manager, Jamel, and maintenance have been fantastic. We look forward to living here!

This was a great place to stay when Kent was the manager here. It was sold in 2021 and had been going down since. The staff is not concerned about the people here or the property, only raising the rent up significantly. Very rude staff, can not reach them, trash always out of control, dogs poop everywhere, the gate is always broke and they talk to you any kind of way. Tenants have called Westdale and had no luck because they side with the staff instead of making changes. This used to be a place... where you had to keep calling to check on availability. Now they have over 16 apartments and counting....People are moving out faster than they are moving in. Read More

2 years living in a mold infested apartment, the maintenance crew and management dismissed my concerns multiple times until they finally remediated it (at which point we were already lined up to move out).

The walls are thin, parking is scarce, dog poop everywhere, absent management, dirty pool with no furniture, scorpions, dirty breezeways, broken gates, broken trash compactor for over a year…. I could go on.

Living here was an absolute nightmare. Do yourself a favor and find somewhere else... to live. Read More

These apartments could be great but are not take care of at all. No regular monthly or yearly maintenance. The breezeways are over taken by bugs, spider webs, stains and trash. No regular pest control so now the bugs are coming in. Does no good to contact the office, no rules are enforced. I had to take all my pictures off the wall after they fell on us several times leaving injuries because the lady upstairs marches around like a mad 5 year old with combat boots on. As previous reviews stated... the gate has not worked more than a week or two and for 6 months or more has just been left open. Trash compactor is over flowing with trash or either wrapped in caution tape. Then they just had the audacity to raise the rent $150-$200. For what? Don’t be fooled by the nice pool and fitness center like we were. Read More