Palms at South Mountain Apartments

I have lived here for eight months. They did not have my apartment ready when I was moving in nor was it safe with a broken window and the only one they did have ready was $200 more a month which I had to opt for because I was not going to move in to an unsafe place. Since I moved in, my fridge broke and they didn’t give it for two weeks the water has been turned off 6 different times for a whole day. My dishwasher has worked a total of two months and I have put in numerous work order request... to get it fixed. The police have been called to multiple apartments close to mine and The alarm system that you have to pay for does not actually work. Read More

The day I moved in the apartment was not ready so I had to find something to do for 3 hours in the 110+ degree heat with 2 pets in the car. Once it was "ready" I still had to clean a bunch of things myself.

If you ever need anything from the office but can't make it there in person don't bother. I usually can't stop in because I am at work and when I call I get sent to some third party company who says they will have The Palms call me back. Never once have they called back.

I have also put... the same work order in 3 times now and it still has not been fixed after a month.

I enjoy my apartment itself but man is the management poor. Read More

The staff is entirely lazy. Have to place multiple work orders for service of one thing. Neighbors are not pleasant, had multiple issues with mine where local authorities were involved. Advised to take it up with Apartments, management has YET to step in. This is the absolute worst place to live in Arizona. The location and price sounds too good to be true because IT IS! Keep looking!

This is the most overpriced apartments in Phoenix. I won't be dramatic with this review but let me begin. First, they forcefully charge you for valet trash that has to be part of the lease (mandatory). Also for an alarm that is a stupid reason for the owner to charge you more for profit. Then they have petty things like checking to see if your car tags are expired, why you may ask? Because the towing companies give them an extra buck for a tip. I don't have to worry about that I pay my personal... stuff, but that is pretty petty. Now there's plenty more that I would love to place here, but the most ill advised charge they hit you with which btw encouraged me to write this review, is now in December they're going to start charging everyone additionally for the lights, pool, and accessories that they are responsible for investing in! Wow! It's up too you as a renter. I hate reading bad reviews myself but this new charge really pushed me to write this. I highly Un recommend living here. Read More

Literally the first thing a tenant said to me was don’t move into this place and I should’ve known then that was a sign. The first day of my move in I could tell that my apartment wasn’t cleaned. My porch light and patio light didn’t work for the first three months of living here it took six months of me living here to even get screens on my windows. Then the apartment next to mine flooded which seeped through into my apartment so half of my bedroom and bathroom we’re completely soaked and the... management didn’t do anything about it so I had to sleep in my dining area for a week. I wouldn’t recommend living here to anyone. They don’t care about their tenants at all! Read More