San Melia Apartments

We moved here because the price was great and we love the location, close to my son’s school and several places near by as well. I regret that decision…. They are always having problems with the water here it is getting shut off constantly to “fix” problems and then a week or two later same thing with very little notice as well. There are a ton of amenities and the pool is great but also small for a complex this big. You can hear your neighbors… the walls and floor are not made well at all. On... top of that stuff in the apartment is cheaply made and breaks easily (appliances). I would say pay the extra money for a better place and skip this one! Read More

Listen to every bad review about this apartment complex. Everything is outdated, the pricing is outrageous, they do a sloppy fast job at prepping the apartment before you move in, maintenance requests took over 10 days for them to be completed (A/C leaking was one of them) because the have TWO maintenance workers, front office workers are rude and never have answers for you and overall it's just not worth it here. I moved almost a year ago and they are harassing me for a move out cleaning fee. I... had the apartment professionally cleaned when I moved out. It was cleaner than I received it. If I could give zero stars I would. DO NOT RENT HERE or with ANY Avenue 5 affiliated company !!!!!! Read More

I hope I can save a prospective tenant from living in this nightmare – chose anywhere else but here to live.

My significant other and I moved into a 2BD 2BA in the fall. Since day one we have had nothing but issues with our unit and the property management. Prior to moving in the leasing office would rarely answer phone calls and never return any messages, our lease information was incorrect and needed to be corrected multiple times. This was frustrating since we were moving cross country. On... move in day we discovered half of our major appliances were inoperable and it took the management a full week to replace them. We get kicked out of the office any time we voice any negative feedback. The property maintenance staff closes out work orders even when incomplete. The gates around the entire property do not work and gives the false sense of a gated community. The pool area is deceiving because the hot tubs rarely work and the pools have too many chemicals and have ruined multiple pairs of swim suits. One night when returning from the store we found a homeless woman inside one of the broken garages. In response to our email reporting the incident management replied “the office is not the one to take care of it (The Homeless individual) because the best we can do is ask them to leave”.

The latest incident has been management’s choice of the exterior painting company. We have googled the company and they have a 2.4 star rating with numerous accounts of personal property damage and negative commentary about their business practices. We discovered this after our own personal account of personal property damage. When I went to office to offer feedback about their project I was immediately kicked out of the office and told to email the property manager. After emailing the property manager I did not get a response until I went back into the office and was kicked out again when I informed the assistant manager that I was going to pursue legal action. This finally elicited a response from the property manager. The only recommendation I received was to use our own renters insurance to replace the items that were damaged by their contracted painting company.

After this last experience I am in disbelief that I will have to see this lease through. I hope this post finds someone looking at this apartment community and influences their decision to choose elsewhere.
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This Avenue 5 leasing company is not pleasant to deal with. After speaking to the leasing agent,Veronica, I went online and completed an application. I then had some additional questions about the property. I left several voice mails and emails with no response. My final email “cancel my application “ got me a response, finally, after a week. I explained I will not live in a complex that you can’t get a response from in less than a week. She did apologize and assured me my refund of 256.90... (they keep 50 application fee, original payment of 306.90) would be returned and could take between 10 to 12 days. Here we are at a month later and no refund, no email response on inquiries and no phone call back from voice mails. I would seriously hesitate before renting here Read More

I have been a very happy resident here at San Melia for 23 years since May 19, 1999 when first built. I hope to remain here forever. Ahwatukee is the best Phoenix has to offer as far as convenience to grocery stores, Target, AMC, and so much more.