9/11/21
0/20 ABSOLUTE TRASH
The staff has terrible customer service. When we went to move in our apartment was filthy, we had mismatched appliances, our washing machine and dryer was miniature, we had broken blinds, several lights were out and again they never cleaned the apartment. When we reached out to the maintenance supervisor on Friday, he informed us that our gross apartment wasn't an emergency and we would have to wait until Monday as the entire office had left early to go to a picnic. Management never reached out... to us, even though they were aware of our move in issue, and they refused to refund us our application fees. After finally getting in contact with the manager, we were informed it would take up to 30 days to get a refund of our move in money and admin fee. Still haven't received anything. Please save your money and rent literally anywhere else. Terrible leasing agent, terrible manager, horrible maintenance supervisor and seemingly nonexistent regional supervisor.
Review from Apartments.com
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Property Manager at San Marquis responded to this review
We strive to create a pleasant and welcoming environment for new residents, and we sincerely apologize this was not your experience during move-in. Additionally, we're sorry for this confusion and miscommunication regarding our preliminary and... application fees. Our goal is always to be transparent when discussing possible charges and fees, and we regret to hear that we missed the mark with you on this occasion. Please let us know in person what we can do to address any pending concerns. Thank you.