The Avenue at Carlsbad Apartments

I have today 4/17/24 modified my review to clarify what was previously written 8 months ago.

There is a new Property Manager Kathleen, who has worked her way up from Leasing Staff, to Assistant Manager, to now Property Manager.
She is nothing short of fantastic given her in-depth knowledge of the community and its residents.

Since Eddy has been head of Maintenance, he has weeded out the incompetent maintenance staff, and hired new maintenance staff that are "head & shoulders" above what was... formerly working here.

Because of Kathleen & Eddy, any issue and especially maintenance ones, are addressed expeditiously and to a considerably more professional degree.

If I could give them 10-Stars, I would! Read More

I really had high hopes for this apartment. My daughter and I did an 11 month lease and we were attracted to the pet policy and amenities presented (heated pool mostly). Unfortunately, I did not think to consider the fact that we can hear when each of our neighbors use their toilets. Maybe too much information, but we can hear the urinating happening. We hear every argument, tv and not to mention dogs left unattended for 8+ hours a day. We have had issues with neighbors throwing mop water down... into our front and backyard. We have had issues with aggressive dogs unleashed in front of our door over months. The pool is freezing and that is why you will hardly see anyone using it. The maintenance team has been good to work with. We are on the lower level and had all our upstairs neighbors waste come up through our kitchen sink and they handled it as best they could. Main point is the noise. You won’t know until you’re moved in unfortunately so that is why I write this review. I haven’t had a peaceful night since moving here. Read More

great apartments,but one thing- no kids play yard. it's 2 dogs play yard and no one for kids. if you would remodel one of them for kids a lot of families would stay here for longer time.

This complex has continued to go downhill and be a disappointment, From continuous construction going on, increasing rents with no increase in benefit, being unresponsive to maintenance needs even when an emergency occurs. Management cares more about collecting rent than taking care of the people in their community. Moving out as soon as lease is up!!

Our daughter traveled all day and night from Alaska with our granddaughter to visit my father one last time, who is day-to-day at the age of 96, at La Costa Glen in Carlsbad. She arrived at our apartment at 2:45 in the morning, put her daughter to bed after driving down from LA in a rental car, not thinking to put the parking lot sticker in the window.
The next morning, as she was going to drive and see her grandfather, she discovered her car had been towed at 3:05 that morning. Contacting the... Reserve office, she was told, "It's out of our hands." It took four hours and $270 to get the car back. After the office was advised of the extreme circumstances, one would think there might be more compassion extended. We are no longer interested in renting from a company with no heart, only hard-and-fast policies. Read More