THE ARLO Apartments

On July 1, we moved into this apartment. Our move-in was ruined by the unprofessional attitude of the staff. First, they sent us a contract to sign with a certain amount. We went to the bank in advance and wrote out a check. On the day of move-in, they told us that the amount should be higher and sent us a new contract. We had to sign a new contract on the go, in the car, and go to the bank to write out a new check. When we arrived back, they told us that the apartment would be ready by 5PM. We... agreed to this, smiled sweetly and left to wait for our time. At the appointed time, we approached the apartment, but there was a terrible smell of paint. It turned out that the master was renovating the bathroom and painted it. It was impossible to be in the room. The manager apologized and said that as an apology for her mistake, they would pay us a deposit, which we could use next month. On the first night, we had to sleep on the floor of friends. Then the smell of paint lingered for several days. When it was time to return the deposit, naturally they didn't return it to us and smiled sweetly. It was the worst experience of moving in in our lives. Naturally, we will not renew the contract. In Sacramento there are a huge number of complexes with adequate attitude of the staff. Read More

Perfect Neighborhood! Live there for 2 years never had any issues!

Only some of the apartments are updated and the ones that aren't are disgusting. The property has litter all over the place, constant extreme noise, the parking situation is terrible , it's in a very bad area of town, there are bug infestations, the office people don't want to help you and take forever to get back to you, the front gates are open all night for whoever to come in and possibly break into your car, there are constant domestic disturbances and disrespectful neighbors.

Request don’t get actioned until a month later. No urgency, gates are always open lots of homeless people roam freely. Not to mention the bugs and roaches, huge issue. Very outdated apartments too.

I would like to tell anyone who is looking for an apartment, to avoid Autumn Ridge. This place is not worth your money, The service here is as bad as it gets once you have signed that lease. They may be nice prior to that but once your signature is on that paper they will treat you like crap. Office staff is unorganized and rude; every staff member has a different story on one issue. Ever since I moved here (2 yrs. ago) they kept sending my wife the monthly breakdown of what the payment was, I... have asked the office workers 4-5 times to send it to my email as I’m on the lease agreement and not my wife. Every time they would assure me that they have changed it, and next month I should be receiving the breakdown. Obviously this never happened, and when it came down to me not writing out a check because I didn’t have the breakdown of the monthly payment they blamed me and said that it is my responsibility and that I’m responsible for finding out that information. After trying to address this issue with the assistant manager Sam I was blamed as if it was my fault, Manager Ryan instead of trying to get to the bottom of the problem tried to push their lack of communication and organization on me as well. This is one of many issues I had with them and looking at their rating this comes as no surprise as I agree with a lot of comments because I dealt with same issues while living here. This place also has a lot of hidden fees and charges you wont know about until you get your first monthly bill. Gates are always broken, lots of homeless roaming around the property. Definitely not worth your money, if you want to be treated like a human being go anywhere but Autumn Ridge. Read More