11/13/24
Do Not Move Here (Or to Any UDR Property)
This complex is cute and fairly well maintained, but those are the only highlights. The UDR company recently started charging residents for a “technology package” that includes the unreliable, super slow internet service called GiGStream. If you work from home, attend school online, or need reliable internet for any reason at all, UDR and GiGStream will disappoint and frustrate you with the continued outages, delayed response to outages, and no compensation for the outages. Additionally, the... complex removed the community computer and printer from the conference room / Ocean Club, but still requires residents to print physical guest parking passes or their guest will be towed. This is incredibly outdated and inconvenient. Of course, like most apartment complexes, the rent significantly increases every single year, but the “amenities” aren’t increasing or being improved. Overall, if you need a decent place to live and don’t mind unresponsive staff, unreliable internet, or paying the management company for services that you still need to outsource, then you should apply to live in a UDR community.
Review from Apartments.com
2 People Found This Helpful
Property Manager at Beach & Ocean responded to this review
Hi there,
Thank you for sharing your detailed feedback. We’re glad to hear you appreciate the aesthetics and maintenance of our community, but we’re sorry to learn about your concerns.
Regarding the technology package and internet service, we... understand how critical reliable internet is, especially for work or school. While GiGStream is designed to offer convenience, we apologize for any disruptions you’ve experienced. We are actively working with GiGStream to improve service reliability and address outages more swiftly. If you encounter issues, please let us know so we can work to resolve them promptly.
For guest parking, we understand that requiring physical passes can be inconvenient. While we no longer provide a community printer, we recommend using digital printing options or contacting the leasing office for assistance in obtaining a pass when needed.
We value your feedback about rent increases and amenities. Please know we regularly evaluate our amenities and services to align with resident needs, and we are always open to suggestions for improvements. Your input helps us make the community better, and we encourage you to reach out directly if you’d like to discuss these concerns further.
Warm regards,
Mia - WeCare@UDR.com