9/27/23
Terrible Management
Let me start off by saying that the location is unbeatable.
However, UDR is a huge corporation that cares about nothing more than collecting their check. They will nickel and dime you for everything under the sun. Consider that when you are moving to the Residences at Pacific City. I can't speak for their other locations.
I've dealt with many rental properties and the bigger they are, the worse their management tends to be. So if there is a problem or concern, expect inflexibility, major... delays and little to no communication which was what my partner and I experienced here.
When you're paying an immense amount of rent, the least you can expect is professional service and care. Unfortunately, you won't get that here unless you're willing to jump through hoops and bend over backwards for these corporate cogs.
Review from Apartments.com
Property Manager at The Residences at Pacific City responded to this review
Hello,
We apologize for the negative experience you've had in our community. Efficient and timely communication with our residents is a top priority for us and we are sorry to hear that you have experienced issues contacting our team. Please rest... assured that we are fully committed to addressing and resolving any communication issues that may have arisen. Transparency is highly valued in our community, and we strive to provide comprehensive information to all prospective residents. To facilitate informed decisions, we have made significant efforts to ensure that our website serves as a valuable resource for anyone interested in leasing with us. Thank you for taking the time to share your review and provide valuable feedback on your residency. Your input is highly appreciated, and we are committed to making the necessary changes to ensure a better experience for all our residents.
Kind Regards,
Callie