12/15/20
Nice place, poor management
Loved my place. They did a great job on the renovation. The only downsides were guest parking and a leaking roof. Unfortunately, management changed right as my lease renewal was coming up, and the new woman was not very nice. She ended up keeping my entire deposit so she could repaint and clean the carpets, things that are considered a general expense for normal wear and tear. I left everything in better condition than when I found it, so I'm very disappointed with the outcome and the... questionable ethics of the new manager.
Review from Apartments.com
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Property Manager at Alicia Viejo Apartment Homes responded to this review
Please reach out to our team in the office as we have never kept a resident's entire deposit, nor have we changed management. We can be reached via phone at (949) 472-8552. Thank you.