Los Alisos at Mission Viejo Apartments

For over 2 months now I can not have a reliable internet service (slow, no internet, remote support not in the USA).. the internet package comes within the technology rent so there is no way to avoid this but you can chose to pay 2 internet service providers.. crazy right? Although I have escalated multiple times like really over 20+ calls, emails, linked in messages.. simply does not cut it, gigstreem is the worst company ever... avoid or be prepared to pay for 2 monthly internet rent.

My patio has been rat infested and it was brought to the management team for now a month!! Trying to leave and they will not give me corporates number. My dog got an infection from the flea typhus. They will not reimburse me for my patio set and they are the most unprofessional management team ever!!

I wish we would have seriously looked at the reviews before signing our lease; we were a little stuck as it was a last-minute move from out of state. LOVE the area and I technically love the apartment.

What I DON'T love is the following:
#1 - lack of communication with the management office
#2 - horrible (above) neighbors - no consequences to change behavior
#3 - no response from management to serious complaints
#4 - garbage is becoming a huge issue!
#5 - Did I mention the lack of response... from the management office yet?
#6 - no one on-site - how are you suppose to witness complaints if you are not here!?!

If management responds (by email and sometimes by text), they give you the "politically correct" response which does me absolutely no good if the bad behavior doesn't change at all! If you think about it, I actually pay you to deal with these issues, so basically you are stealing my money and not abiding by our lease agreement. You have an obligation to manage the complex with reasonable requests as much as I am obligated to follow the rules.

We would have stayed here for god knows how long as we really do like our apartment, but how the company treats you says a lot! We have been here for 6-months and are breaking our lease due to the excessive noise our neighbors produce - the complex response: they are living their lives! WOW, so glad they are living their lives, as their two horrible children run, jump, bang, scream, and ride their toys across the apartment all day long...I'm not kidding - ALL. DAY. LONG! And they start at a wonderful hour of 3-4 AM. So, quiet hours are really non-existent!

For the amount of money we pay in rent, we deserve to live our lives as well. So sad that so many people are unhappy here and the management chooses, (Yes, this is a choice Los Alisos!!!) not to do anything to make the simple improvements to help make the residents who pay good money to live here have a little happiness in their home life! Read More

When I moved in March 2020 this place was amazing and worth every dime. Now it is awful. UDR has turned into ghost management. All the things you could imagine not happening or happening incorrectly are the result of on-site management being stripped of authority or entirely removed. I can't even count the times I haven't been able to actually speak to a human in person or on the phone. Nothing could convince me to stay here.

Staff is truly great. They really care about the people that live here. Maintenance staff responds quickly, usually the same day and do a great job taking care of any problem you may have. Property is kept spotless and is well maintained. It has been the best apartment I've ever lived in. Hope to be here a long time!