2/5/24
POOR Customer Service / Maintenance
This building is not ideal to be living at for the price you pay. I would suggest looking elsewhere. For awareness some units deviate from unit schematics they post online for dimensions mainly - especially for units near elevators. Elevators and garage door were constantly not working and very slow which was a pain and water maintenance was constant. The points of access for getting into the building can be very inconvenient depending on what unit you are in. Getting ahold of management in... person is usually a battle as they lock the office doors and you have to "text" everything to their main phone number. During my stay there was extended maintenance on the pool area for months which was very noisy and disturbing for work from home. Receiving packages which we pay for each month is also terrible as the lockers always fill up and your packages are dispersed in the mailroom for anyone to see or potentially take. The amenities such as Grills on the roof were not kept in great state and sometimes didn't work or heat up - for these rent prices they should be working! Additionally, after move out they tried to take my full deposit of $550 and had to fight to get it reduced even after deep cleaning (however this is common among most places). This was a battle with their main UDR team which isn't even out of the San Diego so had to deal with email which added additional frustration.
Review from Apartments.com
1 Person Found This Helpful
Property Manager at 13th & Market responded to this review
Hello there,
We sincerely apologize to hear about the challenges you encountered during your time in our community, and we want to express our gratitude for sharing your feedback with us. Your input is invaluable as we continually strive to improve... our services. Ensuring that everyone interested in our community has access to comprehensive information is a top priority for us. That's why we offer various resources on our website, including the ability to schedule an onsite self-guided tour or to take a virtual tour on the website. At times, amenity spaces may require maintenance or repairs, and we want you to know that our team works diligently to coordinate these repairs with our vendors as swiftly as possible. We also make every effort to keep our residents informed about the expected timeline for these repairs. We understand there may be times when these repairs experience delays. Delays may occur due to our team coordinating with the vendor's schedule, if the team has to troubleshoot the degree of work needed, or if additional parts need to be ordered. We recognize the importance of effective communication and addressing inquiries promptly. While texting allows us to manage multiple resident inquiries efficiently, we're more than happy to schedule a phone call if you prefer. Just let us know, and we'll arrange a time that works for you. We've provided guidance to all package couriers regarding our community's delivery policies to ensure packages are handled according to our standards. If you have any concerns about the delivery location of your package, we recommend reaching out directly to the carrier for further assistance. Our billing team is here to provide clarification regarding any charges you incur upon moving out of our community. You can reach them directly by emailing billing@udr.com. Thank you for leaving us a review and we wish you all the best in your future leasing endeavors!
Kind Regards,
Callie