8/28/24
scummy business practice
Been here for 2 years, the unit itself looks and feels nice, plenty of space and AC in each room. Management provided a form regarding the state of appliances and such which doesn't seem like they review. I had filled it out saying the faucets should be replaced (faucet head were completely stuck or leaking from the base) but no one came to do or say anything. Called for repair of the bathroom ventilation and was told they were behaving normally... Motion detection vents running at 100% power,... 24/7. Cleaned them myself and they now only run fully upon detecting motion and slowing down when there isn't.
Now about the part that I'm considering sueing the property for. At the end of my 12 month lease, I had signed the renewal lease, followed up about the submission, got an addendum to modify it, gotten everyone's signature, and was given no further action to complete. I had thought I fully renewed for a year, but turns out that they voided my 12 month lease and put me on a monthly. I was told that if I didn't renew my lease that would happen, but considering I did everything I was asked of and for but wasn't told of anything else seems very scummy. I hadn't noticed until 11 months in but upon bringing it up, the management didn't want to provide any assistance, even though they found out they never sent a new renewal lease. They persistently blamed me for the he fact that I didn't notice until this late and that there was no contract so they weren't obligated to help. $2,200 is what I overpaid because of this screen up. To top it off, supposedly they tell me they don't do monthly contracts anymore but only decided to tell me after I brought up my issue and they noticed I was on a monthly contract. So I assume that if I never checked with them, they would've forced me on a new contract without notice? When they wrote up a new lease for me, they claimed they were doing me a favor by offering a price $100 less than market value, while they had another similar unit on premise that was slightly cheaper. Not to mention at this time, there are other apartments that are $300-500 cheaper around the county... So great offer guys.
I plan on posting this review about the management onto every Essex review posting available.
Review from Apartments.com