2/18/25
This property violates the law
I moved out of Waymark on December 17, 2024, and as of today, February 18, 2025, I have yet to receive my security deposit refund or an itemized deduction receipt—both of which are required by California law to be provided within 21 days.
I have attempted to contact the property management multiple times, but they do not answer their phones, their voicemail is full, and the email addresses they previously used are no longer in service. I recently learned that Greystar is no longer managing this... property, and Sentral has taken over, but they have failed to update their contact information, making it nearly impossible to reach them.
Today, I finally received an email from someone claiming that a check was mailed on January 15, 2025, but they were trying to confirm an address that was completely different from the one I provided on my vacate form. I even sent proof of the correct address, yet I still have no idea where my refund is.
The move-out process itself was a nightmare. The management attempted to manipulate and harass me into accepting unnecessary deductions for standard wear and tear. Even now, I have no clear breakdown of what they deducted and why.
I would not recommend renting here. The lack of professionalism, failure to follow legal requirements, and complete disregard for former residents is unacceptable. If you are considering moving in, be prepared for a frustrating and unprofessional experience—especially when it’s time to get your deposit back.
Review from Apartments.com