Retreat at Cheyenne Mountain Apartments

They have over 250 in hidden fees in their lease that they label as a utility.

CONS:
Moved here 5 months ago and have already submitted 8 maintenance requests.

Dryer was broken upon move-in. Heating and water broken during negative temps - told to use insurance to stay at a hotel.

A/C has not worked for over a week and it's 80 degrees out.

I live on second floor and can hear every footstep above.

Many tenants do not pick up after dogs. Dog park is covered in waste and the trash can is overflowing with a giant pile of open bags near it.

Neighbors garage was broken into... multiple times.

Additional monthly fees:
$50/mo - Common Area Maintenance
~$10/mo - Real Estate
$25/mo - Valet Waste
$35/mo - washer/dryer

PROS:
Close to mountains. Read More

I am not a resident here, but I accompanied someone who was considering moving here. Pulling into the complex, we were impressed, but that quickly faded.

The clubhouse is well appointed, however I noticed that it was not as clean as they claim to be on their website. There were dirty dishes and paintbrushes in the clubhouse kitchen sink.

The Media Room was disgusting, especially the drawers and cabinets, which also showcased lazy and ignorant craftsmanship. There were greasy puddles of... butter and popcorn kernels in a couple of the drawers and the three popcorn packets that were left over looked super old and greasy in their plastic packaging. There was trash to be found in some of the cabinets as well. When I brought this to the attention of the front desk agent, he excused it away that the room was not used very much. Obviously! I wouldn't want to chill in that room either.

Getting to the lazy and ignorant craftsmanship, the two drawers on the very right overlap each other, as do the middle cupboards by at least an inch. Who was the idiot that installed and thought it was good enough? If management thought it would go unnoticed in the clubhouse, can you imagine how many corners they are cutting in the actual units, your potential future home?

Even though there was an open door model apartment available to view, we were not offered a tour of it and were informed that there no apartments to tour on the property.
Upon leaving the Clubhouse, we decided to drive around the complex. There were several spots in which the pavement had been ripped up. Most of the pavement around the complex was in need of improvement.

Overall, our experience was super disappointing. If you are considering this as a place to live, you might want to rethink it. Read More

I have been at the retreat for a few months now and I have loved it. Sydney in the office is very helpful and Jose is a great maintenance guy. The nearby trails and bear creek dog park are very convenient, and the views of the mountains are just amazing. They also just switched valet trash services and I have been happy with the new service.

Maintenance doesn’t respond accordingly. There’s always water damage and mostly likely mold growing. The carpets smell like dog pee and they wouldn’t replace the carpets. Even after cleaning the carpets .