1/16/25
Tour Appointment Not Honored
I showed up for a tour of an apartment that I was interested it and it was scheduled for 10:30 am. I was instructed to go into the office at that time and to meet with my tour guide. When I walked up to the door, it was locked. There was a gentleman to left with glasses that I made eye contact with as I knocked on the door. All he simply did was mouth something and point to the door which stated that they would be back at all 11 following a training for the staff. I wasn’t aware that a staff... training overrides my appointment to tour an apartment I’m interested in. Absolutely terrible customer service and management. I will certainly look elsewhere for a new living space.
Review from Apartments.com
Property Manager at Avens Point responded to this review
Thank you for bringing this to our attention. We apologize for the inconvenience you experienced during your tour appointment. This issue has been addressed and reviewed with our team and training has been provided to ensure this does not happen... again.