8/7/23
Do not move here
I got taken advantage of as this was the first place I moved into as a young adult. I signed for a "renovated" appartmet and was later told by a matinance man that our appartment isn't even renovated after him and his team has came to not fix a myriad of issues I placed requests for. The worst of all is the A/C issue. During the summer months, we can not get our A/C below 80 degrees even with 4 fans running at all times. We were told my matinance to not turn our air down below 78 degrees before... 9-10pm because if we do we are "wasting money". This has resulted in almost $400 MONTHLY electic bills ON TOP of rent and water bills...
There was also the issue of our hot water heater being turned up after a matinance man didn't realize he turned off the hot water heater while trying to repair a leak in the shower. We've had matinance come out 3-4 times to fix the water heater since we can not get cold water in the shower anymore.
Parking is a joke. My partner struggled to park close to our apartment after he came home from work. They just put a policy in place this week to cut down on this parking issue.
The leasing office does not return emails or voicemails.
Long story short I'm moving next month.
Review from Apartments.com
1 Person Found This Helpful
Property Manager at Melrose on the Bay Apartment Homes responded to this review
Good morning and thanks for taking the time to complete the survey. I apologize that the apartment did not meet your expectations and I will find out who leased it to you. As far as maintenance is concerned, you do NOT have to be there in order for... our TEAM to take care of your needs. They have all had background screenings, work in extreme conditions and do not make appointments so if they missed you or could not come when it was a good time for you, I apologize. They're work load is tremendous. I wish you the best on your future housing needs.