Channelside Apartments

I lived at Channelside since its opening. It's great to look at. Despite always paying rent on time, never having a complaint, being well-respected by neighbors, I was treated with indifference at best and extremely rude at worst. Hidden fees everywhere; rule change without notice; lost packages; ownership has changed multiple times; rent goes up every year; they TOW your car if you are in the roundabout too long, or if your tags are expired; non-residents sneak into the gym and pool from Lago... Del Sol; management is an absolute nightmare, and the corporation could care less as long as they get their money. Read More

My fiancé and I just moved in about 2 months ago and we love it here. The staff is incredible! We do not have the best credit and we moved from out of state and they worked with us to make sure we had a place to live when our other place fell through and very quickly too. They are fantastic! The apartments are amazingly beautiful as well. It has felt so much like home from the day we moved in. We love it!!

Just moved in with my girlfriend and we love it here. I read these reviews after I referred a friend to come here to live. To my dismay they where all horrible. We have been here for 6 months now and the office staff have been nothing but polite, the maintenance has always been on point and we never had any problems like what I read.

I just called to ask for information and the person on the line couldn't be more rude and nasty on the way she spoke. Decided to hang up and rent somewhere else.

I am giving the property a 3 star, but I would give Jeanelle a 5 star since day 1!

As for property - tons of residents don't follow the trash valet rules or the pet rules. DON'T rent a unit near a stairwell - residents like to scream and talk very loud at all hours of the night right at your front door, they also allow their dogs to bark consistently right there also. The old manager, well let's just say he should have never been a manager! I could have legally gone after the company due to... his negligence (but I am not that type of person)!! The new manager came on board just a bit ago...I do like that she has implemented the text notifications and I have started seeing a change in a couple areas, but unfortunately things fall on deaf ears sometimes too. Though she took over after a mess of a prior manager. Still waiting since day one for the gates to actually function correctly - i think in the 18 months of living there...the worked in total about a month, if that. I even offered to assist and gave them companies to go get bids to get it corrected and fixed. Both times moving into my new units, I had to clean them as the cleaning company they use is not the greatest and the units were "clean looking enough". When you supply the units with a trash can for valet service that you pay for whether or not you use it, I expect that trash can to be clean, but sadly it was disgusting. So much that I returned it to the leasing office and signed a paper stating why i was giving it to them and I wasn't cleaning it (I NEVER used the valet service).

Jeanelle from day one (lived there for almost 2 years) has been nothing but amazing! She listens to her residents, is friendly, but holds true to the rules of the complex and holds us to them as well. She cares about the community - complex and residents alike. She is always going above and beyond!!!

As I am an executive within the same industry - I understand the inner workings of the management side - so I am more aware of certain things that should be a standard norm. Read More