The Upton Apartments

Most unprofessional group of people I have ever dealt with IN MY LIFE! Rude. Pretentious. Disrespectful. The manager position is an endless revolving door; 3 in the 1.5 years I was there, when they change you have to rely on the new ones "willingness" to adhere to what the last communicated to you.
I was hung up on multiple times ; I witnessed the a manager and staff bad mouthing residents and their financial condition. New manager never seemed to know what's going on and lives on empty... promises. Not to mention the 10-15 calls you'll make before anyone even answers the phone.
PROPERTY: Volleyball court is a pit filled with cigarettes, glass and trash under a dirty sand while the net hangs broken. Playground :outdated sand filled with trash. The main pool is rarely taken care of and the last time I was there I personally had to fish out 17 FROGS from inside the pool. The dumpsters! They are always overfilled and trash ends up all over the road. At night, rats are everywhere in dumpster and cars drive over and carry the poopy diapers and food leftovers everywhere and the "cleaning crew" doesn't do anything for DAYS!
APARTMENT: seem nice when you tour, beware you'll find tons of issues that need repair, they'll promise repair before you move in, but they won't fullfill. I moved in with over 15 repairs needed, 5 months later I was still fighting to have even one addressed. Maintenance is always "busy" and take forever, yet you walk outside and they are all sitting in their gulf carts chatting or better yet, playing with little remote control cars!
The tipping point:
My AC leaked for 3 days, I called everyday, no 1 came for weeks. I sent photos begging for help as my son is HIGHLY allergic to mold; They ignored every attempt and 2 months later I had black contamination all over the walls and under baseboards. I had to threaten legal action and contact the Company's Manager in order to get attention in this matter. They argued and tried to get away with just a cleaning, but when the restoration came he confirmed my findings. Even though I showed ALL evidence to my allegations, they still ignored it until they couldn't anymore. At that point I was ready to file a suit to which they chose instead to release me from my lease. GOOD RIDDANCE!
Neighbors: trash everywhere constantly, the hallways/staircases never cleaned so the smell was unbearable. Dogs poop everywhere and no one cleans up after them. My son stepped on poop 2x on our hallway.
BEWARE!
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Upton Apartments are dishonest and have least respect for their residents. There is no one in the apartment to take care of maintenance requests. There are no security and no one to listen to complaints. This is one of the worst apartments to live. Beware. Keep away!!

Happy to live here.
Great customer service apartments beautiful. Amenities are amazing.
Want to be sure to add this review because I have the best experience here.
Karina showed me apartments and amenities nice service very polite person kudos for Her, thanks to that I made my decision to apply and here we are.
My son loves this place.
Missing the coffee that sometimes I can not find ( ask in the office already) only thing missing is that.
Keep the good job guys I recommend this place to live... safe environment gate community and great people at the office. Eduardo always help residents and in General maintenance request on time .
Once again thanks come and apply here no regrets ! Read More

If something breaks, you're on your own. They take months to fix anything and usually do a bad job at it. The amenities look great, but you guessed it, they break often and take weeks to months to get fixed too. Some of the people in the front office are nice, but mostly they don't care at all. Don't rent here. It's not worth it.

The first week I moved in, there was no hot water for 4 days. You have to call yourself(phone call)to get into the gate. They don’t give you a remote!!! You’d have to pay for it. There’s a fee for EVERYTHING! You have to pay to access the gym. For the price of rent, things shouldn’t be this difficult. For the small time I’ve been here, I’m already annoyed with their services.