Canterbury Crossings Apartments

Terrible customer service. The office DOES NOT return phone calls and rarely answers the phone. I submitted an online application with the $60 fee, nothing happened. I went into the office and was encouraged to submit the $300 money order for the holding fee ASAP so they could get started on my application right away, nothing happened. I called the office a week later and they started working on it but never finished or got back with me on the status. I finally got ahold of someone in the office... and told her I am canceling my application as they are not doing anything with it and I had to figure out where to live as my lease was ending soon, her excuse was that they've been busy and had internet issues. She told me I could come to the office on Sunday to pick up my $300 money order (which I needed to put toward another property). Online the office hours for Sunday are 9-12. I got there at 10 am and no one was there because the hours on the door state 12-5. I go back later at 1 pm. Still, no one there. I've now left four messages for the office with no return call. Based on the previous reviews with pictures of the mold in the walls and the poor professionalism and customer service, I dodged a bullet by not moving here. Read More

I moved into this property because of the location and zoned school. However, I would not recommend this community to anyone. The maintenance of the apartments are pretty terrible, no one ever answers a phone and something as simple as mail delivery is an issue (broken mailboxes for over 6 months).

They stop water supply at least every 6 weeks due to repairs. Sometimes they only notify you at 8:30am by email that at 9am they will shut off water giving you no time to prepare. You can be without water for as long as 12 hours. AC units don’t work so get ready to buy Window AC units to keep your house cool enough. Good neighbors and maintenance guys are friendly but office management is very rude. They will come up with a monthly fee out of nowhere at least every 6 months.

The floors warp easily, the wood cabinets are old and fall apart, so many German roaches from the adjoining apartment and we had pest control come every week for 3 months and nothing changed, management is AWFUL and extremely rude. If you have pets they will automatically replace the carpet when you move out and charge you for it (and this is after they require you to have your carpets steam cleaned). Our carpets looked brand new and they still took out the carpet anyways. The receptionist said... “it doesn’t matter how it looks, you had pets so we are replacing the carpet no matter what.” And that was almost an $800 charge that we ended up having to fight them in court over. Absolutely not worth it. Stay far away. Read More

First impressions, quiet, clean community with friendly neighbors and an excellent staff that goes above and beyond your expectations. Steve was courteous, prompt and helpful in making a comfortable transition into my new apartment. They are constantly upgrading and maintaining the property, I am glad that I chose Canterbury Crossings!