3/3/25
Nice apartments but too pricey and poor customer service
We had an agent guided tour set for 12pm today. We arrived promptly at 11:55am. Upon arrival there was nobody inside to greet us or to let us know that somebody would be with us shortly. After a few minutes of waiting inside the leasing office, a woman came in with another potential renter. We were still ignored. At this point, another potential renter came in and said they had an appointment at 12pm like us. They were taken of first without any explanation of why we were double booked. It... wasn’t until 12:30 that the leasing agent finally spoke to us. The woman did not apologize or give us any reason to why this happened.
I understand staff can be shorthanded at times, but there needs to be better communication from your staff to potential renters showing up for appointments. Waiting 30 minutes is ridiculous.
We have toured several apartments and we never had to wait past 5 minutes.
Also, watch out because they have a $250 security deposit pet fee on top of a $250 non refundable pet fee. Never seen that in my life.
I want to make this clear, the leasing agent was very kind but it looks like she was left out to dry by
her management/co-workers. It appeared she was the only agent working today.
Review from Apartments.com
Property Manager at Osprey Links at Hunter's Creek responded to this review
Dear Anonymous,
Thank you for reaching out and sharing your experience with us. I sincerely apologize for the delay and lack of communication during your scheduled tour. That is not the level of service we aim to provide, and I understand how... frustrating it must have been to wait without an explanation.
We take your feedback seriously and will be addressing the scheduling issue to ensure that double bookings do not happen in the future. Additionally, we will work on improving our communication so that all guests feel acknowledged and informed upon arrival.
Regarding the pet fees, we understand that every community has different policies, and we strive to be transparent about our costs upfront. If you have any questions about our policies, I’d be happy to clarify.
Again, I truly appreciate your time and your patience. If there’s anything we can do to make things right or if you’d like to reschedule a tour at a more convenient time, please let me know.
Best regards,
Yadira, PN