1/9/25
Bad customer service
I would not recommend this apartment. I applied for an apartment here because the staff told me it would only take 2 to 3 business days to get an approval or denial. A month has passed since I applied, and I still have not got confirmation that my application was approved or denied. Every time I contact the leasing office; they tell me that they have not made a decision on my application yet. Taking a month to process an application is unacceptable. I have good credit and have never had this... type of issue processing any type of application before. When I requested a refund for my application fee after waiting a full month for them to make a decision, they refused because they only give refunds after application are denied. So, they essentially just took my money without providing the service promised.
Review from Apartments.com
Property Manager at Crosstown Walk responded to this review
Thank you for your review. Our team is committed to processing applications quickly, and we apologize if the process has taken longer than expected. We are currently processing your refund and would be happy to provide updates on the status. Please... contact us directly at crosstownwalk@pacapts.com.