9/3/22
Absolute Worst!! Look elsewhere if you can!!
There are so many reasons this place is the worst apartment complex I have ever lived. The main issue is that management is lazy and inept. If you have an issue they will blame you. They do not return calls to emails if it’s about a mistake they make. The gates worked all of two months and have been broken for the past six months. The pools are not open on Sundays, holidays, or outside of office hours. That is when they work and are not super gross. Whenever a service is going to be cut off they... will leave a note on your door at the end of the day saying things like electric maintenance is scheduled for the next day so plan accordingly. Of course you won’t see this until you get home at the end of the day which is great. They have the ability to email all of the residents but to date it was only used to threaten residents to not set off fireworks in the complex for 4th of July. I rented one of the renovated units and everything is super cheap. Appliances, fixtures, the drywall itself all started to breakdown as soon as we moved in. Of course though when we request them to be fixed we are told it has to be our fault because everything is new. The rent is a couple hundred bucks cheaper than other places nearby but just know that it means amenities you cannot use, paper thin walls, garbage everywhere, and terrible management. There is more but this review is already long enough and if what I mentioned above doesn’t convince you then nothing I write will. Take my advice and look elsewhere if you can afford it. There is a reason this place is the cheaper option for the area.
Review from Apartments.com
6 People Found This Helpful
Property Manager at Serenity Lake Apartments responded to this review
Thank you for taking the time to share your feedback. We are truly sorry for any issues you experienced during your time with us. Please accept our apologies if you feel we fell short of providing the five-star experience you deserved. While we've... made many improvements since you posted, the team is continuously working to enhance our service and bolster resident satisfaction. If you still call our community home, please feel free to reach out so we can assist with any current issues you may be facing. We are eager to improve your impression of life at our apartments!