5/29/24
Manager made me feel at home
Firstly, the grounds are very well kept & it shows that Maintenance takes pride in their work. Kelly, the Community Manager, interrupted her meeting to show me apartments & even picked up a piece of trash on the way to the model. These little things check several boxes for me when I’m looking for an apartment community. It’s the level of care that matters to me, over granite countertops, although they’re a nice plus here. The same management company has owned it since it was built & you can tell... that they want to do right by the residents. Great ‘customer service’ is hard to find these days & I commend Kelly for staying late & calling me back to follow up before I applied. I was sold on Valrico Station the same day I toured, but that above & beyond service sealed the deal for me. I hope she’s there as long as I live there, because she made this ridiculously hard time in my life, so much easier! Thank you for your kindness & compassion, Kelly, and for finding me a home for the next 4 or so years!!!
Review from Apartments.com
Property Manager at Valrico Station responded to this review
Thank you for taking the time to share your experience with us. We are thrilled to hear that you had such a positive interaction with Kelly and that she was able to make your apartment search easier. Our team takes pride in providing excellent... customer service, and we are glad that Kelly's dedication and care stood out to you. We appreciate your kind words and are happy to have you as a resident at Valrico Station Apartment Homes.