Arium Lenox Park Apartments

This has the opportunity to be a great place to live but lack of maintenance or administration prevents it. My AC broke last summer - I put in several tickets some where answered and they said they fixed in and no results. I put in several more and constantly followed up with leasing office, but all tickets were closed without anyone stopping by the apartment so it was ignored until the end of summer. So this summer I had to go through process again and took 3 tickets to get resolved.

Ive had... other maintenance issues with the unit, Against my better judgement instead of of moving out I tried to see if I could move units instead. When meeting with the leasing office they scheduled a time to go through my apartment and for me to tour the other unit, but they never showed up at the agreed time. Then a couple days later called and asked if we could schedule a time as if our first meeting never happened.

The trash piles up constantly because several residents leave their garbage outside of the shoot unstead of opening the lever and using it. Has lead to my room getting fruit flies.

A few major crimes occurred over the last year and all we heard from the administration is they were aware and hope for our well being, but the office will be closed the following day.

The location is great and the gym is really good for an apartment so this place has a lot of potential but it's employees seem to prevent it from being reached. Read More

The only thing Arium (Carroll Management Group) has invested in since they’ve taken over has been the aesthetics of the community. There is no communication with residents regarding when ammenties will be open/closed or any updates on the car break-ins and other crime that occurs on a weekly basis.

There are countless broken “secure access points” which are constantly brought up to them and ignored (which have led to some of the crime). The pool area “looks” nice but if you actually walk it,... the grills are missing pieces and covered in ants, the outdoor sink has never worked (and isn’t even completely attached), and the bathrooms are boarded up.

The mailroom lock has been broken for months (and mentioned to management several times), one of the elevators breaks down constantly and another hasn’t worked in months.

The property is constantly littered with trash and smells like a barn.


False claims in their description:

1. The racquetball court was removed and mold was discovered in the area so they built part of the gym on top of it.
2. There is not and has never been a basketball court at this property.
3. There is no doorman or concierge. Read More

My heat is not working, and there are currently freezing temperatures outside. I have submitted 2 separate maintenance requests only to be ignored. I bet the staff is somewhere warm and cozy right now. Meanwhile I have Covid, sick as a dog, left without heat. Isn’t this unlawful? If so, I am so upset by the staff’s neglect, I will find a way to sue. This is insane to have to live like this.

My experience at Arium was amazing ! The property manager Lynn was extremely nice and made me feel like family . I felt very welcomed to be here. This has been a great experience thanks to the great staff at Arium. I love it already!!!!!!

The transition from Berkshire and arium has been seamless and that’s all do to Lynn the new property manager. She is the greatest and most helpful property manager I’ve ever dealt with! Definitely going to renew my lease! Thanks Lynn!