Sloan Square Apartments

I have decided to write a review now that I have moved out 2 weeks ago. I was a loyal resident for 5 years but felt the community has gone down hill. The leasing office is a revolving door of people who ignore phone calls and emails. Very unprofessional. I believe there was at least 5-6 leasing manger during the time i lived there.Additionally, maintenance took weeks if not months to fix issues and you always had to follow up. They kept saying it had to do with staffing but how many years can... that be the excuse. Furthermore, raising the rent by over 20% in two years and charging new tenents lower rates is bad practice. Tried to get this resolved with both the leasing office and corporate and was told to kick rocks. Once again bad practice. What was laughable is they offered resolution after I gave notice.The final straw was the roaches. The final year living there I had hundreds of roaches. Had pest control coming every two weeks and had them do the bug bomb. Nothing worked and I asked to have the entire building fumigated and was told it was my apartment only. I have a cleaning service regularly and can't believe I was the only person to have issues. I am writing this not for any resolution just to give people a heads up what to expect if you move in. Read More

Good location and proximity to Atlanta neighborhoods. HOWEVER, management is terrible. Disregards maintenance requests through portal and email follow up (key appliances out for months). Brings in new property managers often to avoid the responsibilities left by the previous manager. Cares more about getting new customers to sign lease than standing residents. If there is another apartment with similar pricing and different management, I would advise. Sn. pool is doa.

Watch out!! They include all sorts of unknown payments in your rent, and try to charge you additional $175 and more if payment for these unknown charges missed a day. Your deposit never gets returned. May have to deal with them legally.

While the apartment complex is close and central to a lot of hot spots in Atlanta there are far more apartment complexes that have a better market rate for what they offer...almost the same if not a little less or more than Sloan Square. The amenities aren’t worth it. The pool is dirty. The gym is small and not sanitary. It isn’t well kept. Some of the machines are broken. Someone from management listed in a response below that all units would be FULLY renovated, however, you must inquire what... the definition is of “fully renovated” according to Atlantic Pacific standards. They simply added a back splash in the kitchen, and new doors throughout the entire apartment. Meanwhile, the brand new door that was put onto my bedroom still does not close all the way which is an issue I’ve had since moving in. Furthermore, the appliances within the units do not work properly. My dryer has had to been replaced twice. My neighbor across the hall apartment flooded twice due to poor skill level from maintenance staff. They aren’t fully capable of doing the job to the standards it needs to be done. I’m sure the need to penny pinch from the company prohibits them from hiring highly qualified candidates. This has been displayed from the poor quality work from office staff all the way down to maintenance. SAVE YOUR TIME AND MONEY. Sadly, even with the new property management staff things have not gotten better. They are over in that office scrambling through a pile of unorganized mess. I cannot wait to move. Read More

DO NOT LIVE HERE. I lived here from December 2017 - July 2019. I have never been more disappointed with an apartment complex. My AC stopped working over 8 times throughout the 1.5 years living here. It took them months to finally get me a new unit, and even that was faulty. This caused my apartment to heat up to 90+ degrees, I had to call the emergency maintenance line (which took forever) and this issue made my power bill go up.
My heat stopped working at least 3 times. Their solution was to... give me a tiny portable unit while they fixed the problem - this took over 2 weeks and I had to keep a window open in the middle of winter in order for the portable unit to work. My power bill went up. No compensation was offered, even when I asked.
By the 9th time my unit stopped working, I tried emailing the staff, calling, and even went to the leasing office in person in the middle of the day. No one was responsive to my maintenance emergency. I had to reach out to Atlantic Pacific Properties for some sort of help. The next day, the office manager called me extremely angry that I went above her to get help (when no one was responding to me) because “it made her look like she wasn’t doing her job.” She said the phones were down because they were working on them (There was NO communication to residents about this.) When I listed off my issues with the apartment and asked for compensation, she said she couldn’t justify compensation because whenever there was an issue, they fixed it (when in reality it would break again). She said that “these units are just old.”
When I asked for compensation I was given a legal “Release of Claims” form to sign that said my issues were not valid, the complex was not held accountable for the issues I listed, and I was not allowed to complain if I took the $300 compensation. I didn’t sign it.
They didn’t do a walkthrough when I moved out. Took over a month and constant follow-up to get my security deposit back. Didn’t give any explanations as to why I didn’t get my full deposit refunded.
So disappointing. Don’t let them fool you with the model unit. Half the units are an ugly beige. You have to catch the office while they’re open to get a package and they usually close early.
They now have a new property manager whose first day was the day I moved out, so hopefully these issues get better.
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