6/12/24
Unprofessional Leasing Office
I decided to deny my lease after being approved due to the unprofessional and rude behavior exhibited by the leasing office. The particular leasing agent I worked with was rude and off putting throughout the entire process.
Starting with the tour, he had his airpods in and was looking at his phone the entire time. We walked in awkward silence unless I asked a question forcing him to look up from his phone. When I asked about the application process he said he did not think I would be approved... .
After applying, getting in contact with the leasing office was frustrating and my leasing agent was often extremely unprofessional on the phone. He even became confrontational after I made a complaint about the customer service to a different leasing agent, saying he listened to the recording of the call.
If he is any representation of what the staff at Dagny see as acceptable I simply couldn't see myself living there.
Review from Apartments.com
2 People Found This Helpful
Property Manager at The Dagny Midtown Apartments responded to this review
Thank you for your feedback. We take your concerns seriously and regret to hear about your disappointing experience. It's crucial for us to maintain professionalism at all times. We'd appreciate the opportunity to discuss your experience further,... please reach out to us at your earliest convenience. We're committed to continually enhancing our services. Sincerely, Joe J., Community Manager