8/21/24
Please read before you rent here.
After reading the previous post regarding the same issues I’m experiencing in my apartment, I felt compelled to also write a review and warn potential renters from The Glen at Alexander. I would not recommend this place to anyone not even my worst enemies. It started with a leak in the wall between the adjacent apartment. It has been close to two months and my issues have not been resolved properly. I had to call and request that my carpet be replaced because it had black mold. Their initial... fix for the problem was to steam clean the carpet and paint over the mold on the wall. We are still waiting for the carpet to be replaced. Now we have mold growing in other rooms of the apartment. There has been no sense of urgency on their part to resolve our issues, additionally it has taken two months for the property manager to contact us directly. The mold has damaged our furniture and personal belongings. We have not been able to use that room in two months. Normally I’m not one to write reviews, but this situation has really been frustrating because for months now we have been dealing with this issue and the Glen has absolutely failed to properly handle and resolve the situation. Do Not Rent Here!
Review from Apartments.com
1 Person Found This Helpful
Property Manager at The Glen at Alexander Apartments responded to this review
We have been in contact with the occupants of the apartment and had vendors working to resolve the concerns over the last couple weeks. The manager also walked the apartment this morning to confirm all needed repairs and work has been completed to... all parties satisfaction. We hope this has resolved any and all concerns you have. If any further concerns arise, please do not hesitate to contact us! Thank you!