Jackson Square Apartments

I currently live here and it is a nightmare. They will not respond to maintenance requests no matter how many times you call, go to the office, or submit requests online. I have lived in multiple units and they are all infested with German cockroaches. The package room gets broken into multiple times a year, year after year. Every year children's Christmas presents are stolen from the package room because management will not install a proper security door. Also, the community is not... actually gated because the gate is always broken. Read the other reviews, they are all the same. Roaches, theft, poor maintenance, and bad management are what you get. I wouldn't recommend this place, it is overpriced and you will have roaches and if something breaks, they will never fix it. Read More

If I could give this place zero stars I would. I stayed here for 2 years in 2 different units and all I can say is that the Maintenance requests go unanswered by staff members who take your reasonable complaints and concerns as a personal attack and become extremely unprofessional, they also have a pest control problem that they’re not doing anything to fix.

If luxury is really what you're looking for make a U-Turn. You won't find it here. Stuff is always breaking and I currently have mold on my ceiling. My "newly renovated" apartment still has tons of chipped paint which I told them about a year ago. If you have no other options it's not the worst you can do but if you can........Keep her moving.

I’ve never lived with roaches but I’m mostly annoyed that I’m living with them in LUXURY apartment where I’m spending so much money. To be spending so much money but you can’t look in any direction without seeing them is so disgusting and the pest control seems like it’s just water being sprayed to shut residents up. I have them in my light fixtures and I’ve even seen them crawling over packages in the package room. I ask for maintenance to fix things such as mold in bathrooms and balcony doors... that don’t close or lock and I’m told that it’s just dirt that’s making these things occur, which means they’re not fixing anything just telling me to clean up. Never knew Clorox could fix locks. I call after 3 weeks of having a request in and I’m told that they are behind so I guess I’m just supposed to pay my luxury rent every month but accept that it’s a project experience.
Management could absolutely do better with taking accountability with the issues in the complex ESPECIALLY the ROACHES. But I guess because they get to go home it’s not such a big deal to them. Read More

Wow this is the best property I have been introduced to in a while. Everyone in the office is so nice and helpful.
Can’t wait to move in!