Pointe Grand Southlake Apartments

From the moment we moved in, it has been nothing short of a nightmare. While the staff initially came across as friendly, their unprofessionalism quickly became apparent. Here are some of the major issues we’ve encountered:

1. Invasive and Unprofessional Staff: Maintenance personnel are not only intrusive but often seem more interested in residents’ personal lives than in performing their duties. One maintenance worker regularly smokes on the property, which is both unprofessional and... disturbing to residents who expect a clean, smoke-free environment.
2. The walls are paper-thin, allowing every sound to travel between units. You can hear everything from daily activities to personal conversations—and even intimate moments—from your neighbors. It’s uncomfortable and makes the living experience feel invasive.
3. Requests for repairs are ignored or inconsistently addressed. Issues are either left unresolved or prioritized based on staff’s personal preferences rather than urgency. The garbage receptacles are often overflowing, with trash scattered around, creating an unsanitary environment. Additionally, there’s a constant presence of animal waste on the grounds, showing a lack of regular upkeep.
4. The office staff rarely has answers to questions, and responses are typically, “Let me check with management.” Getting any kind of follow-up requires multiple trips to the office since phone calls go unanswered more often than not.
5. The internet provided as part of the “tech package” is frequently down, and residents have no option to choose an alternate provider. The complex’s lock on internet service is restrictive, forcing residents to pay for unreliable connectivity that isn’t worth the cost.
6. Questionable Value for the Price: The apartments are poorly designed with cramped tubs and minimal storage, making the space feel inadequate. The cost simply doesn’t align with the subpar living experience, and the lack of responsiveness from management makes it worse. Additionally, they don’t honor advertised “specials” or discounts, further adding to the disappointment.
7. Air Quality Concerns: If your neighbor smokes, expect the smell to permeate your apartment. The lack of ventilation and adequate separation between units makes it impossible to avoid second-hand smoke, creating an unhealthy environment for non-smokers.
If you value professionalism, privacy, cleanliness, and a responsive management team, I strongly suggest looking elsewhere. Read More

1. The walls are super thin, I can even hear my neighbors alarm in the mornings and all their conversations.
2. The gym is so empty and small.
3. They use a mandatory internet provider called Velofi which costs $115 and it's not the best one. I wish we could get our own internet, t-mobile, at&t or xfinity are way way cheaper than this and more reliable.
4. Kitchen doesn't has enough cabinets.
5. Closets are very small, you'll need to buy extra storage for your clothes.

Neighborhood nice. Needs gate at the front (needs more privacy) Dogs poop everywhere. Pretty quiet neighborhood. Close to AMC movie and highway which is a plus

Quiet community and great location, convenient to everything.(food and entertainment) 2 bedrooms only so if you have a big family it may not be the right place to choose

They are decent apartments. I think it would be a great idea to input speed bumps and better wifi service. But the Apartment homes are nice.