11/5/21
nice complex, bad sales team
I reached out to the management interested in the apartments and ended up canceling my application because the management tried to get me to buy a higher apartment I didn’t reserve previously. I did a tour and was told about a cheaper furnished apartment that was $300 cheaper than the one the sales guy told us about. Three days after completing my application, the sales guy emailed me and said there was a glitch on the IT side and turned out there wasn’t a cheaper furnished apartment that I had... already paid $100 to reserve. The only thing management was willing to do was refund the $100 reservation fee if we didn’t want to go through with the more expensive apartment. They weren’t willing to fix their error and do all that they could to secure us as residents. On top of that, my boyfriend tried to reach out to the personal sales rep several times but he didn’t pick up after it seemed like we were no longer interested. It just seemed like they were trying to trick us into paying more. They only cared about the money and not about offering excellent customer service.
Review from Apartments.com
6 People Found This Helpful
Property Manager at Evergreen at Five Points responded to this review
We are surprised and sorry to hear about your interactions with our team. Your concerns are important to us, and we would like to ensure your satisfaction. Please email us at evergreenatfivepoints-cm@pegasusresidential.com so that we can assist.... Thank you.