The Woodlands of Crest Hill Apartments

Wish 0 stars was an option. Overall awful experience and have no idea how someone could enjoy living here. They do not care about the residents, only about taking your money. The area is convenient to get places but not a very safe area or community.

Moved out on time and followed all steps in lease for move out then sent to collections for not turning in keys (which I did) and for not moving out on time (which I actually moved out a week before I had to). Was told over the phone, in emails, and on a voicemail by account manager who was there in April 2021 that they would fix the issue and they never did. Now there is a new manager who will not return my phone calls or emails. Very shady and poor business practices, also complex was very... dirty which is why I didn't renew. Read More

This place is awful. Snakes, Loud neighbors, tenants beating people up, two murders this year! One just a month or so ago! Pool fees like slime, when it is clean they want to close it early. Workers DO NOT check pool passes so there are ALWAYS people that don't live here in the pool area. I have requested the BBQ area a few times and someone ALWAYS takes my spot. Cops always around a good and bad thing. Incompetent workers in office. When mail was in the business office when COVID started the... workers were too lazy to check the mail so people were stealing. This is the third Leasing manager we have had in two years since I've been here. I think they all have nervous breakdowns and quit. When I move this year I will tell more. PLEASE DO NOT WASTE YOUR MONEY! There are BETTER places for your buck then to deal with this place! Read More

A water main broke in my apartment. When i came home from work the carpet was cut and lifted to fit 3 industrial size fans to dry the soaked carpet. was offered no hotel stay for 2 weeks, threw away many wet items. The day after move out (after 4 years of on time rent!) was the only day I could complete a thorough walk through with maintenance, and 1 week later, I received a bill in the mail for miscelaneous "damages". Never again!

Would give 0 stars if I could. Too many issues... the most pertinent one was that there was a murder in front of one of the complexes and was not informed. They are more concerned with residents leaving bagged dog poop than a loss of a human life. Entrance door was broken, informed them on a Friday, was told no one could Could come and fix it until Monday morning, this means that anyone could have entered are building uninvited posing a serious security risk. Hot water was not working for 3 days... was told they can't do anything about it. Kitchen faucet was broken, was Told to wash the dishes in the bath tub to do all my cooking using the bathtub/ bathroom sink faucet. Bathroom got flooded because of work done above us, had to wait a few days to fix the hole in our ceiling, when maintenance had to come in, they force us to lock our children (pets) away. Counter space in kitchen is abysmal. Still have to give 60 days notice of moving out even if lease is up. New places won't hold an apartment for more than a month, so the 60day notice usually forces people to resign or cough up more money to move out. Signs say pet friendly but have to pay monthly have pets, not to mention having to pay a one time 200 fee. Read More