1/8/24
Ellison is not great.
We originally applied for the Ellison at the start of December based on the stellar reviews here. Unfortunately they were bought out shortly before we applied, so we had to apply a couple of times, and some of the employees at the office were constantly losing our information we sent. It was such a hassle.
We begged them to send a lease over all the way until about 5 days before our scheduled move-in date in late December, when we finally got the contract the term was wrong (12 months) and they... had jacked up the price by about $400/mo on us. They said this was due to them taking the most currently listing price and since we didn't explicitly specify the lease term at the time of the application the price couldn't change. 2 days before our move-in. We were packing boxes to move cities and this was the scummiest thing I've seen a company do to a prospective resident.
We noped out super quick and managed to sign somewhere else, where we signed the lease 2 hours after applying. Some luxury apartment company. Do yourselves a favor and find one of the better (and larger!) apartments for rent in the downtown Des Plaines area. We are so glad this happened because we found a way larger space with cheaper rent.
The only reason I'm not giving this a 1* is because of Gil. Gilbert is part of the company that took over and he really went out of our way to fix anything in his power, unfortunately the pricing was a corporate decision but he was with us until the end. Thanks for being great Gil, but the Ellison lost some future tenants because they couldn't get their act together.
Review from Apartments.com
Property Manager at Ellison responded to this review
Thank you for recognizing Gil for going above and beyond to try to address your concerns as a prospective resident. We aim to provide seamless service throughout any transitions, and we apologize for any inconvenience or miscommunications with your... application process. We wish you all the best in your new home and invite you to connect with us at ellisonifo@jvmrealty.com if you would like to share any other areas we could improve for our current and future residents.