3/28/24
Leasing office sent us away
I live in Glen Ellyn and my niece was interested in possibly renting. We scheduled a lunch date and was planning on getting more info on rental availability. As we stood next to the sign “walk-ins welcome!” rang the bell for the leasing office and was told by a woman through the speaker that she was busy and to call to make an appointment. I would expect much more from a high end leasing office than a rude voice through a speaker essentially saying to go away. At the very least perhaps she could... have left with a brochure including floor plans and prices or even just been buzzed in to see a friendly face….?? She DEFINITELY will not be returning and I don’t blame her. Glen Ellyn please get it together here if you want to encourage growth and business opportunities in town. Extremely disappointing
Review from Apartments.com
6 People Found This Helpful
Property Manager at Apex 400 Apartments responded to this review
Hello Laura, we appreciate you taking the time to share your feedback. We deeply regret that your experience with our team did not meet your expectations. At Apex 400 Apartments, we strive to provide all visitors with exceptional service, and it is... disheartening to hear that this was not the case during your visit. We'd like to discuss your experience further and make things right. Please feel free to reach us directly at apex400@haymanco.com or (872) 946-0400. We look forward to hearing from you.