Glenmuir of Naperville Apartments

Loni was more than accommodating!! Everyone has been very professional!

Lived here since 2012. Always feels like home and my service requests get taken care of quickly.

Aside from being shown a different unit than provided, new managements inability to handle any work orders, peet infestations, lowest interior quality than all of Naperville, trash everywhere, poor customer care, rude staff, accidentally double rented a unit, an entire unit left sitting totally fire damaged, a manager that refuses to work, and an abundance of legal issues, you would be a fool to move at the glenmuir. New management has made a terrible situation even worse. If you have any sense,... RUN! Read More

Horrible management. Management has no clue what they're doing and work orders never get completed. We have had a drier broken for the last three months and placed requests multiple times and no one ever came to fix it. We moved into a new apartment a few months back and the carpet was dirty, the paint job wasn't done, and even after multiple complaints no one ever came to see it. Toilet seats were broken, the fridge was broken even after showing pics they didn't do anything.

This complex knows how to completely screw you over and remain within the contract through their RBS payment. Whatever moving deal they offer you go ahead and plan on making up for it in your RBS payment. Mine doubled in one year. It’s not just utilities they charge you $45 a month for valet trash whether you use it or not and they are trying to add basic Internet to it. When you move in take video and pictures of everything (tack size holes, tiny holes in the screen, paint imperfections, and... anything less than brand new carpet) they charge everybody to replace and repair and then they don’t take care of it so they can charge the next person. Air conditioners have to be fixed on a regular basis, mice are a big problem, floors on the second story are very weak, you can hear entire heated conversations of neighbors, police show up all the time. The only thing luxury about this complex are the attitudes of the staff they will talk down to you and make it feel like a complement. Worst department experience of my life. They love to brag that they’re 98% full but they are nowhere near that just walk through the complex and you can tell by lack of floor mats and decorations on balconies how very many are empty. Consider yourself warned! Read More