ReNew on Naper Apartments

Don't get fooled by new name, it's the old Huntington Apartments. Very unprofessional management, expertised in rudeness and lies. Everything is broken, filthy and worst of all is the property manager. RUN....

I have lived here for almost 5 years. I have never complained about the noise or anything else. Also, I always made on-time payments. However, before renewing my rental contract, the management informed me that they did not want to renew it. They did not provide a reason for their decision. I feel like they just want to do whatever they like. My son was in 5th grade at the local elementary school. We had to move out in October, which was tough for him.

I looked over the website and viewed all of the floorplans, virtual tours, pricing and amenities. I found a couple of available apartments for the move-in date I was targeting, so I decided to send an email. In the email, I specified the floor plans I was interested in, the price advertised and asked a couple of questions that weren't on the website. In response, I received not one - but three - canned responses. Each and every one of them answered absolutely nothing I asked, were very basic... then directed me right back to the website. I responded, asking the questions again, but was since ignored! How do these people even rent apartments to begin with? First impressions are everything. Apartment searching is one of the biggest headaches, especially when employees who are there to rent the apartments are lazy and can't be bothered with answering basic questions. I will be avoiding. Read More

DO NOT MOVE HERE! Management has a parking permit policy in place where they give you rear view parking permits that fall off easily. My vehicle was towed and I had to pay $520 to get it taken out of the impound. If you have any type of social life don't even think about moving here, they charge visitors a fee to stay overnight. Management also keeps a list of all the resident's vehicles and for some reason chooses to not give it to the tow truck company so our vehicles are not towed.

Adrian, the handy man, came in today to replace my broken towel rack. He came on time, fixed everything and made sure it was reinforced better than last time to avoid future issues. Overall very happy with the living experience and services here.