Alexandria of Carmel Apartments

I’ve lived here for 3 years. The location and friendly atmosphere is unbeatable!

I just can’t wait to move out from here.

Summary: Apartment is OK, management is crap.

Details:
(1) I moved in to a newly renovated apartment, great. However, there are things here and there they did not do a good job. Understandable, too. But it just takes too much to get them to fix it. Everything needs to be chased 3 times (submit request online + going into office) before anything happens. If they can’t fix it on the spot, they will tell you they will come back to it, mark the request... complete, and forget about it. So another round of chasing.
(2) The internet falls out once every month or so, usually only for a few hours. However, the last incidence internet was spotty for 4 DAYS. Think carefully if you plan to WFH.
(3) The management and maintenance HAVE ACCESS TO YOUR HOME. I had a maintenance guy came in to my home without my permission. I FREAKED OUT.
(4) They make up “lease violation” terms not listed in the lease and charge you fees. I asked them to reverse the fee, and they eventually did, but only after 3 months, rounds and rounds of angry Emails, and even threaten of going to court.
(5) Talking about going to court, turns out I still have to go to court with them. They charge 2 month FORFEIT for terminating early, even though on the lease they make it sound like they only need a 60-day notice.

If you are ready to take out precious time and energy to deal with all these crap, Alexandria is still a nice apartment. But I am just too tired, I have more important things in life and I just want peace. Read More

Many many issues! To start, I don’t believe anyone bothered to clean prior to me moving in! So gross. Stains on the carpet in every room- various things. Appliances not in working order, doors not working, fixtures missing. The property has a lot of trash, especially by the doors. People don’t pick up dog poop. They don’t enforce anything if you complain about the neighbors trashing your stuff. Have heard other neighbors with similar complaints. I could not see the apartment prior to move in.... Last time I agree to that!! Read More

Poor management examples:

1. Screwed up my (got to know from neighbors that there are multiple people facing this problem) online account & can NO longer pay rent online. It's been 6 months of complaining, writing emails, visiting their office. Officially escalated to management, complained on google review. All I got in return was an acknowledgement after several weeks.

2. It's SUMMER! My air conditioning unit has given up the 4th time today. So many maintenance requests, so many calls to... the office.. have had to sleep several nights without any air conditioning but have been paying rent regular on time. for what?? I don't know

3. Today when I went to raise a complain again, the person in the leasing office was happy enough that it's 6:15pm & working hours are over.. he mentioned, we are closed come back @ 6pm.. honestly, who would even do that in this industry?? Read More

BE AWARE is completely unbelievable this company, management and customer care disorganization, I have more than 30 days clamoring to return my security deposit and no one answers my claim, I left the apartment 3 months ago and think that I really could not make better decision.