4/1/23
Terrible Customer Treatment
Living at the Timbers has been nothing but stressful. Not only do maintenance requests get worked with barely half-effort, (and therefore are never truly fixed) but customer issues are always treated with bitterness and a “not my problem” attitude. Office staff is incredibly rude (despite their originally kind nature to reel you in), especially management. Completely out of the blue every month without fail, the Timbers comes up with random extra fees for nothing ranging from small amounts of... $25 up to the 100s of dollars. Don’t live here if you don’t want to get treated like the dog poop sitting outside your neighbors door. Not to mention the fact that they allow people to live here with animals that are aggressive towards other people. We were attacked by a neighbors dog in less than one month living here without any amount of provoking said dog. Wish I could give it 0 stars.
Review from Apartments.com
4 People Found This Helpful
Property Manager at The Timbers Apartments responded to this review
We are so sorry to hear that you haven't had a positive experience with us. Our top priority is that all residents feel safe and comfortable in their homes and apologize that we haven't met your expectations. We appreciate your feedback and would be... happy to discuss your concerns. Please don't hesitate to stop by the office or reach out via email at your earliest convenience. Laura_Black@edwardrose.com