Greenwood Reserve Apartments

Applied for an apartment that was shown as “available” on here and on their website and had to pay the fee of $231 as normal. It was withdrawn from my bank account but then received a call a couple of hours later saying that it was not available and that my refund was going to take 2-3 weeks. Upset but I understood that refunds may take a while, then about a week later I get an email stating that only a refund of $175 was going to be returned for administrative fees, so basically I’m out $56... dollars for applying to a place that was showing misinformation on their end and was also informed that the refund that they first said was going to take 2-3 weeks can now be up to a month, if the refund ever ends up happening. Basically just been a huge headache, if there’s any updates or right doings I’ll update my rating. Read More

WORST APARTMENT EVER! They tow you and any visitors there if you're in visitor parking or if you have a pass. Happened multiple times to me and guests indeed parked in visitor parking. They charge you $200 dollars each time to retrieve your car. Management does nothing to help. Tow company is gross and shady. There is dog poop everywhere even though they charge you for pet waste removal on a monthly basis. Trash in the hallways constantly and they stink always. They let anyone live there, went... to the pool one morning to be hassled by a drunk guy offering me drugs. I notified the office and they said he was "harmless". They charged me late fees on my rent twice when I paid early. Never-ending issues. STAY AWAY! Read More

Move-in process was fantastic. The ladies at the front desk have been so helpful every step of the way. The apartment is beautiful. I love the entire complex and plan on staying here for a while!

The parking lot situation is unreasonable. Atleast once a week I see someone mad or crying because they have to fork out $300 because their car was towed. I had a friend come over last night and her car was towed by the time we had finished breakfast today. It happens so often that while outside I ran into 2 people today who were furious because they had a friend come over and had their cars towed. My car has also been towed because the $150 sticker (not exxagerating, the sticker was $150... to replace) fell off and they could no longer see it so they towed it. The apartments themselves are beautiful though, I havent had any problems with noisy neighbors or any other issues other than the parking. I would've happily stayed here for 3 years (until I could buy a house) but the parking situation is so insane that I will leave as soon as I can. I hope that Greenwood Reserve Apartments admits their mistake and removes the parking restrictions or atleast let's you have friends over for a weekend without jumping through hoops. I'm sure every apartment complex has its issues, this one's is that you will lose $300 on a regular basis to towing. Read More

I wrote a review about 8 months ago and gave them 5 stars. However, I am now changing it to a ONE. I signed a new lease for this year and moved to a different unit. I am now in a 2 bedroom and have a garage. However, the reason I am changing this is because of the parking situation. It is absolutely out of control. When the parking first changed, my boyfriend came over and in the middle of the night, we heard his car getting towed. I talked to the guy and he made me go get $240 out of the ATM... for a drop fee. I was furious. But it gets worse. THEN, I get my boyfriend a parking pass and it's on his dashboard. The tow guy "didn't see it" and towed it to their lot. When we went to get it, we showed them the pass and they were nice enough to let it go. I had to miss work that morning however, to go pick up a car that should NOT have been towed. We then see on the sign that a drop fee is $180! So not the $240 that the tow guy said. I called Heather as she is the manager and never received a call back. I called again, never received a call back. Don't get me wrong, the girls in the office are fantastic. This is not about them. This is about the parking situation and not getting a call back from management when I pay a good amount in rent each month, ON TIME.

The parking gets worse. So this morning is 4th of July, and we walk over over to the visitor's parking where my boyfriend parked his car, and it was TOWED AGAIN. I miss work, once again this morning, to go pick up the car. When we get there, we showed the people signs for the visitor area. The towing company then said it was Greenwood Reserve's fault because signs are supposed to be 4" tall. The towing company offered to put up signs but Greenwood took the cheap route and put small signs that almost no one can see. So we had to pay $225 to get the car this morning because the tow guy could not see the signs.

I am done with this apartment complex and will highly discourage anyone from ever living here. I've had two friends looking for places that can afford Greenwood and told them it's not worth it at this point because the parking got worse. Also, they want you to have a pass but charge you for every day that it's late.

Like I said above, most of the office ladies are amazing. They are so friendly and personable. However, paying over $500 last month for the towing company's mistakes and not receiving a call back is poor business. Read More