Renaissance Hills at Ellicott City Apartments

Management has very poor customer service. The renovated apartments are a rush job.The paint piles off, It take them months to repair emergencies.

When they complete the request it is usually poor quality. For example, there was a roof leakage in November 2022, there was no proper fix to the roof so far.

Freshly renovated apartments look pretty but it's clear that they were completed as cheaply as possible. Outlets not working, shelves installed improperly, a gap between the dishwasher and an uninsulated wall so cold air comes into the kitchen, etc. Maintenance team is woefully unprofessional and certainly operates below the level you expect when paying for a 'luxury' apartment.
As a great example of the customer service one can expect, the office closed early on 11/23/2022. While totally... reasonable for the upcoming holiday, the office notified all residents that the office was due to close at 2:00 PM that day in an email sent out at 1:59 PM. They also sold the contact information of all residents to a commercial company called "flex" who try to dupe residents into taking on credit-based rent payments.
Lastly, the apartment complex is taking on significant financial risk by renovating multiple apartments simultaneously while capital is expensive in the US. Prospective tenants should have significant negotiating power as I doubt they can leave apartments vacant that long. If I did it again, I wouldn't agree to pay more than 90% of the current advertised rents. Read More

If you face no issues with the apartment then it's OK, else the maintenance is terrible. They will keep you hanging for weeks and close down requests. And the cycle continues. Iam facing issue with the washer dryer, although it's provided in the apt, it has issues. Iam getting laundry done outside by paying extra money.

Apartments are being renovated as people move out. Cable lines to various apartments were cut during renovation but management is reluctant to accept responsibility. The money, they want for cookie cutter apartments that were once old is too much. Apartments aren’t fixed they appear to be more attractive but not high quality.