Gateway at Gaithersburg Apartments

I would not recommend moving here they are extremely unprofessional and do not care whatsoever about you or the condition of your apartment as long as you pay the over priced rent and utilities they are happy. Please look somewhere else I wish I would’ve looked at the reviews before I made the decision to move in here.

Please do not give your money away at this complex! The manager, Rosey, took our $150 application fee for 3 applicants, never processed the applications, ran backgrounds, or checked credit or work history, then called less than 2 days after we applied and said they cancelled the application due to us not responding to their phone calls. WE NEVER RECEVED A CALL FROM THEM UNTIL THEY CALLED SAYING THEY WERE CANCELING THE APPLICATION! We called right after receiving the message, and were told... they would reinstate our application. After MULTIPLE follow ups, then were told they wouldn't reinstate and we would have to reapply. They basically stole the $150. After contacting management and their corporate office, Rosey lied about what happened. We have proof that she was lying, but the management chose not to respond. Their handling of applications is completely unethical.

Read the multiple reviews about this complex. They are terrible for a reason. Read More

Please don’t make my mistake and ignore the reviews. This place was a disaster from the start. I didn’t receive any information until the day before my move in. When I arrived to move in, maintenance was inside replacing all of my doors that appeared to have been punched in. I did not have a bedroom window that closed for 3 months. I was without hot water for 10 days. I had Amazon packages stolen and have witnessed sketchy activity in the parking lots numerous times. The list of issues goes on... and on. I was lied to multiple times about parking being free. Management changes every week so you have no one to reliably email. Nothing changed until I got the city involved. Looking forward to getting out of here! Read More

Cockroaches. Lots of’em. We were in the middle floor. So, we had the pleasure of marijuana smell from downstairs and constant running and thumping noise from kids upstairs. What did the management do about it? Nothing. Good luck if you are planning on “living” here. We HAD to move out after two and a half months (lease was for a year).

The apartments are not good quality and management is terrible. I lived there for 2 (long) years. I dealt with a few issues the entire time despite maintenance tries to fix issues.
1. Mice- dirty, nasty annoying creatures. They live in the walls and get inside through multiple holes behind dishwasher, closets, baseboards, mechanical closet door. The holes were never fixed- maintenance sent exterminator who placed sticky traps everywhere but the problem was never solved.
2. Windows were super... drafty. You could actually see holes in the frame with windows/sliding doors closed. Not energy efficient at all.
3. The swimming pool was closed entire summer even though it was an amenity I paid for.
4. Maintenance would use a “bandaid” approach- never really fixing anything just barely making things better for a bit. Not sure if it was lack of knowledge, training, or staff.
5. Office staff is very unpleasant and unhelpful. Always on defensive and just they only seem to care to sign on new tenants and the they stop caring.
6. I was nervous about what would happen with my security deposit after reading online reviews. Never in my renting history I had my deposit reduced or not returned as I left apartments cleaner than I found them. This time I hired a team of professional cleaners to clean after I moved out and guess what- I was still charged a cleaning fee.
I know they were changing cabinets after I moved and did other repairs to the apartment so I think they just decided to use my deposit to offset their costs. Nasty! karma will come back!
7. Their billing is very unclear- you don’t know what you are paying for. I feel like we also paid for new roof and other repairs -they just called in utilities. I don’t trust them!!!
8. The office staff are unprofessional and illiterate-the notices they send are always full or style and grammar errors and written in a condescending tone.
9. The advertisement for the apartments is totally different from reality and while you can change the buildings easily and make the apartments look good. The front office staff could and should be changed. Good customer service would make other issues be bearable.
So so happy I left.
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