12/5/23
MICE & Terrible Maintenance
In my opinion, the only good thing about this complex is my leasing agent Brittny, she is so sweet and helpful she is great at her job! Other than that, I’ve been living here for almost a year and have already experienced MICE. My hvac unit has a giant hole that goes straight into the ground and allows field mice to enter my home. I was distraught & disgusted! I threatened to not pay the rent so the maintenance people came running to fix the issue but still didn’t handle the problem. It took... about 3 weeks for them to fix the issue which is totally unacceptable. The only reason I see no more mice is because they had someone from another company come and put a metal blocker under the hvac closet. The maintenance men couldn’t even finish their job, they literally suck and have the worst attitudes.
Review from Apartments.com
5 People Found This Helpful
Property Manager at The Hanover Apartments responded to this review
Indy, we're sorry to hear about your concerns with The Hanover. We always aim to provide our residents with a comfortable and enjoyable living experience, and it's disappointing to hear that we fell short in your case. Please know that your feedback... is important to us and we appreciate your patience during this time. Thank you for sharing your experience.