Avalon at Grosvenor Station Apartments

This is a very well designed and managed human sized apartment complex. I have a one bedroom and the rooms are spacious and airy, the kitchen bath and laundry well appointed. As always important in communal living the apartments are well insulated so I never hear neighbors, though the ones I meet are very friendly and helpful. The staff here is friendly and responsive and the location can't be beat. Importantly, the complex is set up for current technology and service and package delivery... are seamless. I'm delighted to have the opportunity to rent here. Read More

I have lived here for five and a half years, this is not just my apartment, but my home! Today I would like to give a shout out to Avalon's excellent maintenance team. Thank you, Kevin and Amit for taking care of the AC problem last week, and thank you Antuan for interrupting your evening last night to fix a fixture in my kitchen, which you did in 60 seconds. These gentlemen, and the rest of the team, as well as the office staff, are the reason we are safe and secure at Avalon. Thank you,... thank you, thank you. Read More

I think the location of this apartment is what you cannot beat. I lived here for 3 years, and have transferred from one unit to another, so lots of experience.

Location was great, metro is close by, Strathmore is close by for nice walks and some green areas, lots of restaurants and stores near by, and extremely close to 495 and 270. You can't beat any of this!

We were extremely happy here, until the pandemic hit. We were on a ground level floor, and asked for a bit more protection while we... were on our balcony. Leasing did nothing. People allowed their pets on to our balcony when walking by, and of course dogs use the bathroom directly in front of the balcony. It constantly smelled of pee, and we could not deal with people walking their dogs less than 1 foot from our balcony without a mask at peak pandemic. Additionally, they stopped tracking packages. 2 packages have gone missing from the lobby and that money is lost.

When we couldn't take being on the ground floor anymore (ground flood has lots of little bugs and no Orkin during pandemic, no other options, just living the bug life) we moved up to a different floor.

When we moved, that is where the true colors came out. We were charged $500 for damages for the original unit, but they could not show any evidence of damage. We asked for photos, and they provided, but admitted that the photos didn't the show the damage. Additionally, we left a dutch oven in the apartment, and within 3 days asked to see if it was left. We were told it was not in the apartment, but months later when we asked for the photos of damage, the dutch oven was pictured. So they did have it.
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It is impossible to work from home here.
Everything is so loud- the water heater always making noise, the dumpsters, the garage door, the neighbors, everything. It is enough to make you not enjoy your living space.
I'm not sure why the dumpsters needed to be emptied 3 times a day, every day. It was constantly noisy. Staff was extremely rude and unsympathetic when the issue was brought up. They did nothing, as you can expect.
This isn't a luxury apartment, as they claim to be.

I will start with the pros. The gym is great and I have no complaints, as it is very convenient and clean. Also, access to the Metro is great. The Metro stop is extremely accessible, and those are the only good things I have to say about this place because I am extremely dissatisfied. I have not been able to peacefully enjoy my apartment because of the amount of noise that comes from my upstairs neighbors. I have complained about how I regularly get woken up out of my sleep from the sounds of... continuous banging and stomping. I cannot read quietly at really any time of day because I hear the sounds of my neighbors' loud footsteps, stomping and running. I have complained several times and the problem has only gotten worse. I do not fault Avalon employees because I suppose they cannot control their tenants' behavior; however, the poor construction of this building is impermissible. I should not be able to hear every step the person that lives above me takes. Countless times this nuisance has forced me out of my own apartment just to get a break from all the noise, which is not fair to me because I am essentially paying for an apartment I cannot enjoy. Read More