8/27/24
Not safe
First and for most people who work here are fake. Don’t rely on a security deposit back either. We had to move from our other rented property because they were selling. Unfortunately we settled on here thinking it was family friendly and an affordable option. We had the unit that was newly renovated with a washer and dryer. Lo and behold our first day moving in the washer and dryer didn’t work. They did give us a card with money on it to use the one on the downstairs. This wasn’t fixed until a... couple months of being there. Then our split air conditioner in the room didn’t work! Took them forever to even get someone out. Finally got someone out it worked for half a summer. Even though we had a newly renovated apartment the counter was loose there was multiple flaws in a lot of the work that was done and you could tell. The wall in the bathroom towards the bottom had holes in the wall. The closet was broken they had to fix. Then when running washer and dryer once it was fixed we had an electrical fire!! We have a two year old too this should be checked and made sure was safe for families! When asking about our security deposit they said it would be fine if some blinds were missing. We also cleaned the apartment and fridge before leaving the only issue we knew of was the blinds and some staining from kinetic sand from our two year old. They took all of our security deposit and put random fees in that made no sense. The summer we moved out our room air conditioner never worked yet again! At this point we were just fed up and when bringing it up multiple times they kept pushing it off coming up with excuses like there’s no one who fixes them ect and it’s not considered an emergency since we have the living room air. Which btw under the bedrooms was the first floor washer and dryer which made it extremely hot in our apartment because there is not correct ventilation for the dryer downstairs making the whole inside of the apartment unbearable when walking in. We are considering taking legal action now because of all these issues. The please be safe and live comfortably somewhere else. I should have took some of these reviews more seriously before signing the lease.
Review from Apartments.com
1 Person Found This Helpful
Property Manager at Hampton Court responded to this review
Dear Valued Resident,
Thank you for sharing your detailed feedback. We're truly sorry to hear about the challenges you faced during your time with us. We understand how frustrating it can be when things don't go as expected, especially when it... impacts your family's comfort and safety. While we strive to address maintenance concerns and provide a positive living experience for all our residents, it’s clear that your experience did not reflect this. We take your concerns seriously and would like to discuss them further to understand what went wrong and how we can improve. Please feel free to reach out to us directly (wecare@beaconmanagement.com) at your earliest convenience. We appreciate your feedback and are committed to addressing these issues.