5/28/24
Don’t live here
The apartment management is a joke. Two outside doors of the facility have been broken for over a year.
The elevator breaks weekly, so if you are unable to take the stairs keep that in mind.
Also - when you move out you WILL NOT get your deposit back. You will likely owe money.
They told me I would be charged for 1 hour of cleaning and for a patch on the carpet.
After I signed the document they added a bunch of charges to it.
They are a greedy and unethical company and will do anything they... can to nickel and dime you.
I would look else where before choosing here.
Hope this helps
Review from Apartments.com
2 People Found This Helpful
Property Manager at The Emerald responded to this review
Thank you for sharing your feedback. We apologize for the inconvenience caused by the elevator and exterior doors. We had to wait for additional parts to have the repairs under control. Regarding your move-out, we understand that you may have been... confused by our cleaning/carpet replacement fees. However, your apartment did not meet our cleaning standards. We had to spend a significant amount of time to do extra cleaning. Additionally, the carpet was damaged during your tenancy and after inspected, needed to be replaced. If you have further questions about our standard move-out procedures, please reach out to us. We would be happy to talk with you and hopefully resolve this issue. Please call our corporate office 320.252.2000. We look forward to hearing from you.