Andover Park Apartments

Brown recluse spiders. No pest control but maybe you pay for it anyway.

Once you have signed their lease, they will forget you exist. Expect to fight to get maintenance done.
Face passive aggressive management, who literally get defensive and reactionary at their resident’s complaints.
People have had to move into apartments that had not been cleaned or upgraded. People have had to wait several days to weeks to get maintenance to fix something. If your AC is out, it is not considered an emergency. Older people and people with health conditions should be aware of... this.
The staff told me after my AC had been out for 5 days, to just “Hang out at the pool, until we get to you”.
Excuse me, what???!!! Read More

WARNING: Stray away from this apartment community.

First, I have been here for about a quarter of my lease and have regretted it since signing. Started with them doing the old switcharoo on me when I signed my first lease and had me sign for a more expensive unit after looking at my income/credit, which was idiotic by them to say the least..they put me in the same building as the apartment I originally signed for and NO ONE has moved in since!!! Spending $150 more because of this reason. Not to... mention the unit before was a 10month lease and after signing saw they switched it to a 13month lease and they would not honor the 10month period I signed on the other unit.

Secondly, toilet has a slow leak, washer only puts out hot water which has ruined a few pieces of clothing, dishwasher holds water from time to time in the bottom, refrigerator is leaking black from the bottom….etc. They didn’t even inspect the apartment before I moved in. There was road salt from the winter everywhere and some glue on multiple areas of the laminate flooring they installed during “renovation.”

Lastly, be prepared to pay about $80 more on water/sewage/pest control/trash per month. Common fees but way too expensive. Not to mention the $40 convenience fee they charge to pay online and they no longer take checks or cash for paying rent.

Terrible management. Hidden fees. Mediocre apartments.

Only positives are having Costco a block away, shops within 10min drive time, and it’s located by multiple highways. Should have done more due diligence before signing and knew after they switched units on me this would be the type of experience I would be living in for a year of my life. Read More

From October to now I’m on my fourth manager. I moved into this apartment and it wasn’t cleaned or ready for someone to move into at all. Lots of broken and dirty things. I had to clean up myself. At one point, I’ve even reached out to the regional manager and once I told him my complaints, I still have yet to hear back from him. Don’t waste your time looking here! If I could give 0 stars I would!

I am looking for somewhere to move and most leasing offices are very friendly/helpful even when they have no available units. This office is the exception. How do you expect someone to be interested when their first impression is a phone call with annoyed tones nor little customer service skills. People have bad days, but this is not how you bring in renters.